Wholesale Terms & Conditions

CONDITION OF THE PRODUCTS

Because all our pieces are handcrafted, there may be minor variations from item to item.

PAYMENT TERMS

Orders can be paid by card or PayPal.

MINIMUMS

Minimum opening order is 250 EUR wholesale which will come supplied with earring cards.

Minimum reorder is 200 EUR wholesale which will include earring cards.

RETURNS

It is unusual for our products to have faults due to the high-quality craftsmanship, however, should any item be returned to you due to a production fault, within 3 months of sale, we will do our best to repair or replace the item. Please call to discuss the return before sending back. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned.

DELIVERY / LEAD TIME

Typical lead times are 2-3 weeks. Please enquire prior to placing your order for specific lead times.

All orders ship via the Slovenian Postal Service (Post of Slovenia) unless prior arrangements have been made. All items ship from Ljubljana, Slovenia.

CANCELLATIONS

Unfortunately, we can’t accept cancellations after the order has been confirmed.

REPAIRS

Repairs will be made on products that suffer from manufacturers defects within one year of purchase free of charge.

Repairs due to customer wear or damage will be charged a repair fee plus shipping. This includes refinishing of jewellery.

CONFIDENTIALITY

Buyer agrees to keep all wholesale pricing, terms and conditions confidential. Wholesale pricing, terms and conditions should not be published or discussed with other parties by the buyer under any circumstance.

ACCOUNT TERMINATION

We reserve the right to terminate any wholesale account at any time at our discretion.

If you have any questions, please don’t hesitate to ask!