FAQs

Glazing ceramic jewellerry

 

Q: When can I expect to receive my order? 

A: Orders will generally ship within 1-3 working days from Slovenia. Domestic orders usually arrive within 1-2 working days of shipping; international orders generally take 4-10 working days for Europe and 10-21 for the rest of the world.

Since the start of Covid 19 shipping to the US has been a bit erratic, most of the time orders arrive within the foreseen time frame, however we have occasionally seen delays in deliveries of up to two months. 

If you need your order delivered guaranteed by a certain date, please opt for a Shipping Upgrade to DHL Express.

 

Q: Packaging and gift wrapping

A: Everything will be gift wrapped beautifully and safely in black gift boxes with a silver Isla Clay logo on them.

If you want your ceramics delivered to the receiver of a gift - I can write your words in a card for them at no extra cost.

 

Q: Exchanges and returns

A: I hope you will love your ceramic jewellery, but if you are unhappy when you receive your item please contact me within 7 days of arrival - a refund or exchange of goods can be given upon the safe return of the item, in its original package. Please note that return shipping fees cannot be refunded unless there is damage.

If an item is broken on arrival (which is unlikely to happen as all items are packed with lots of care), please contact me with a photo of the damage to arrange a resend or refund.

Hopefully everything will arrive in order and you will enjoy your purchase!

 

Q: Can I place a custom order?

A: You are welcome to contact me with your request. I cannot always accomodate custom orders but sometimes I can!

 

Q: How do I receive shop updates and sale notification via Email?

A: You can join our mailing list HERE

 

Q: Wholesale?

A: We love working with galleries and gift shops! If you are interested in more information about opening a wholesale account, please email us with a few details about your shop and a link to your website, if you have one, at martina@slaclay.com.
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