Shop Policies

Payment

You can pay by card or by PayPal; just select your preferred option at the checkout.

Shipping

Shipping from Slovenia, EU.
All orders are dispatched within 1-3 working days.

Estimated postal DELIVERY TIMES:
UK and Europe: 4-6 working days (updated 24/08/20: UK deliveries currently tend to take a bit longer, deliveries to the rest of the EU have been as normal).
USA/Canada/Australia/New Zealand and most other destinations: 6-8 working days (updated 24/08/20: currently also a bit longer).

All orders to the UK, USA, Australia, New Zealand, Canada, and other coutries outside of the EU are sent TRACKED & Signed For.

All orders to the EU are send with Standard Delivery but if you would prefer tracking on your parcel please contact me at martina@islaclay.com.

Duties

Please note that buyers are responsible for any and all duties and customs charges that may be incurred above normal postage costs (very unlikely with such small items!).

 

Gift wrapping and packaging

Everything will be gift wrapped beautifully and safely in black gift boxes with a silver Isla Clay logo.

 

Questions about your order?

Please contact me if you have any problems with your order at martina@islaclay.com.