Returns & Exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned, exchanged or cancelled
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Items on sale
- Custom or personalized items
Returns and exchange details
I hope you will love your ceramic jewellery, but if you are unhappy when you receive your item please contact me within 7 days of arrival - a refund or exchange of goods can be given upon the safe return of the item, in its original package. Please note that return shipping fees cannot be refunded unless there is damage.
Custom orders and made to order items are non-refundable.
If an item is broken on arrival, please contact me to arrange a resend. I might ask you to send back the broken piece for which I will cover the postage.