All orders are dispatched within 1-3 working days.
ESTIMATED POSTAL DELIVERY TIMES(updated on 27th November 2020)
Europe: 4-6 working days
UK: 6-8 working days.
USA/Canada/Australia/New Zealand and most other destinations: 10-14 working days.
All packages are sent TRACKED and signed for with Post of Slovenia.
Please note that the foreseen delivery times may be longer BEFORE CHRISTMAS.
SHIPPING UPGRADEIf you want your package delivered fast and guaranteed by a certain date, please add “Shipping Upgrade” listing to your cart. Your package will be sent with DHL Express and delivered in 1-4 working days to most destinations.
DUTIESPlease note that buyers are responsible for any and all duties and customs charges that may be incurred above normal postage costs (very unlikely with such small items!).
GIFT WRAPPING AND PACKAGING
Everything will be gift wrapped beautifully and safely in black gift boxes with a silver Isla Clay logo.
QUESTIONS ABOUT YOUR ORDER?
Please contact me if you have any problems with your order at email@example.com
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned, exchanged or cancelledBecause of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Items on sale
Custom or personalized items
Returns and exchange detailsI hope you will love your ceramics or ceramic jewellery, but if you are unhappy when you receive your item please contact me within 7 days of arrival - a refund or exchange of goods can be given upon the safe return of the item, in its original package.
Please note that return shipping fees cannot be refunded unless there is damage.
Custom orders and made to order items are non-refundable.
If an item is broken on arrival, please contact me to arrange a resend. I might ask you to send back the broken piece for which I will cover the postage.